6 Lessons Learned: Options

How to Choose the Best Answering Service for Your Business

A call answering service is a company that handles all the incoming calls to your business. This is very helpful because it frees up employees to handle other aspects of the business. Answering services also benefit your customers because they get to the persons they want to talk to faster. There are so many different answering service companies out there to choose from, it can be overwhelming to know which one will be best for you and your business. You can make a good decision if you keep some things in mind. You might see some companies that will offer same day activation. This may be appealing, but is actually usually not a good idea. These people will be the face of your company when people call in, so you want to make sure they can represent you well. Depending on your needs, you may need a couple days or a couple weeks to train them correctly.

The company’s work history will tell you a lot. A knowledge about your industry will mean greater service from the beginning. You will have to do more training if they don’t have experience with companies like yours.

You want to make sure that they actually care about your company and the quality of service you are receiving. They are probably already promising this, but you want more than just a promise. You can do this by making sure they have a call evaluator that listens to calls to make sure they are up to standards. Companies that care about improving will also have ongoing training and evaluations for employees.

They should also be set up to handle when disaster happens. They should have a backup power solution and multiple locations to ensure that you don’t miss calls because they are dealing with a crisis. You should choose a company that has call recording. Disputes or complaints are resolved much faster when the calls are all recorded. You want to make sure that you can easily access those recordings in the event that you need them.

If it is possible you should go to the facility for a tour. You should make sure you get along with the person who will be dealing with your account. If an in-person visit isn’t possible see if there is some way you can do a virtual tour or video call to see the actual place that will be handling your calls. You might want to consider choosing a family owned answering service. Family owned companies tend to be more stable and less likely to turn into flip companies. If you keep these things in mind you are sure to find a call answering service that meets your needs.

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